How long do I have a warranty on an item?
What exactly is covered by the warranty?
The warranty covers material and manufacturing defects. Damage to the products due to negligence or negligent maintenance is not covered by the warranty.
What is the warranty certificate of my item?
The order number that you have received from us by email serves as proof of warranty.
Help, the quality of my plant deteriorates shortly after purchase. What now?
Our plants come directly from the grower and are packed and shipped with care. After delivery, the care and living conditions of the plant cannot be checked by us. If your plant changes or dies within two weeks of purchase, we will send you a refill package free of charge. Send a photo of the product and your order number to firstname.lastname@example.org You will receive as soon as possible a new content for the glassware: pebbles, soil, moss and plant(s).
My product has defects. Can I exchange it?
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